ALERT

ATTENTION ⚠️

In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Thursday, November 27th and Friday, November 28th, 2025. We will resume regular U.S. support hours on Monday, December 1st, 2025. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

About

VUMC Research Informatics

Overview of Services

The Research Informatics Core (RIC) provides Vanderbilt University and Vanderbilt University Medical Center investigators with common informatics services and a flexible physical and electronic infrastructure for acquiring, storing, communicating and analyzing research data.

Services

  • Software/application development and support
  • Research infrastructure
  • Technology support
  • Support for research projects requiring high-security standards like FISMA 

 

Tools and Applications

RIC develops and supports tools for a broad range of investigators and research programs. 

Leadership

Scott Sobecki, Director

Location and hours of operation

Hours Location

8AM to 5PM, M-F               

3401 West End, Suite 600

 

 

Billing Number Activation

 VUMC Investigators with VUMC center numbers:
  All VUMC billing numbers are activated in iLab via a nightly feed from Workday. Grant Worktags are auto-assigned to the PI's lab group. All other funds (Cost Centers, Gift or Program Worktags) must be claimed within the PI's Lab Group.
 
 VU Investigators with VU CoA or POET numbers:
  VU users will manage the VU billing numbers via the webform on the VUMC Office of Research website. 
 
 Vanderbilt Investigators with VA (Veteran Affairs) funding: 
  Contact the VUMC Office of Research at VUMCcores@vumc.org to request access to your VA funding.  All investigators with VA funding are assigned a VA billing number (999999xxxx). The VUMC Office of Research manages VA billing numbers in coordination with the VA Research Administration.